Track Your Order

Want to know where your Veroxa order is?

Use the order tracking form below to check the current status of your order.

Click here to check your order status.

You’ll need your Order ID and the email address used when placing your order.

Where Can I Find My Order ID?

Your Order ID can be found in the order confirmation email you received after completing your purchase.

It may appear in a format similar to:

Order #12345

Enter the order number and the billing email address associated with your purchase into the tracking form above.

Has Your Order Shipped?

When your order ships and tracking information becomes available, you may receive a shipping confirmation email containing your tracking details.

Carrier tracking information may take some time to update after a shipping label is created.

If you’ve recently received a shipping notification but don’t see tracking movement yet, please allow some time for the carrier to scan and update the package.

Order Processing

Many Veroxa products are made to order and require processing before shipment.

Most orders require approximately 1–3 business days for processing before shipping.

Your estimated total delivery time consists of:

Processing Time + Shipping Time = Estimated Delivery Time

For current delivery estimates and additional information, please review our Shipping Policy.

Tracking Hasn’t Updated?

It’s normal for tracking information to occasionally go without an update while a package is moving between carrier facilities.

Possible reasons include:

  • The shipping label was recently created.
  • The carrier has not completed the first scan.
  • The package is traveling between facilities.
  • Weekend or holiday schedules.
  • Weather or transportation delays.
  • Customs processing for international shipments.

A temporary lack of tracking updates does not necessarily mean that your package is lost.

Package Marked as Delivered but Not Received?

If tracking shows Delivered but you cannot locate your package, please:

  1. Check your mailbox, porch, garage, and other possible delivery locations.
  2. Ask household members if they accepted the package.
  3. Check with nearby neighbors.
  4. Confirm that the shipping address on your order is correct.
  5. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact Veroxa and provide your order number and tracking information so we can review the situation.

Need Help With Your Order?

If you’re unable to find your order or need additional assistance, please visit our Contact Us page.

When contacting us, please include:

  • Your Order ID
  • The email address used to place your order
  • A brief description of your question or issue

Please do not send complete credit card or other sensitive payment information.

Our support team will use the information provided to help review your order.

Veroxa — Wear What You Love.