Returns & Refunds Policy

At Veroxa, we want you to be satisfied with your order. If something isn’t right, please contact us and we’ll review the issue and help determine the appropriate solution.

Because many of our products are made to order, our return and exchange process may differ from that of stores that sell pre-produced inventory.

Please review this policy before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect
  • Different from the item you ordered

please contact us as soon as possible after receiving your order.

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the entire item
  • Close-up photos clearly showing the issue
  • A photo of the shipping label or packaging when relevant

Once we review the information, we will determine the appropriate resolution based on the circumstances.

Depending on the issue, this may include a replacement or refund.

Made-to-Order Products

Many Veroxa products are created specifically after an order is placed.

For this reason, we generally cannot accept returns or exchanges solely because of:

  • A change of mind
  • Choosing the wrong size
  • Choosing the wrong color
  • Ordering the wrong product or variation
  • Personal preference after receiving the item

Please carefully review the product information, selected options, shipping address, and Size Guide before completing your purchase.

This does not affect requests involving damaged, defective, misprinted, or incorrect items.

Size Issues

Customers are responsible for selecting the appropriate size before placing an order.

We provide sizing information to help you make your selection. We strongly recommend reviewing our Size Guide and comparing the measurements with a similar garment you already own.

Because products may be made specifically for each order, we generally cannot provide a free replacement or refund when the correct size ordered was delivered but does not fit as expected.

If the size printed on the garment does not match the size you ordered, please contact us as this may qualify as an incorrect item.

Color and Print Variations

We make reasonable efforts to display product colors and designs accurately.

However, slight differences may occur due to:

  • Screen and monitor settings
  • Garment material and color
  • Printing methods
  • Production variations
  • Differences between garment sizes

Minor variations that are normal to the printing and production process are generally not considered defects.

If you believe your item has a significant printing or production issue, please contact us with clear photos so we can review it.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, requests to change or cancel an order should be submitted as soon as possible.

If your order has not yet entered production, we may be able to make a change or cancel it.

Once production has begun, we may be unable to modify or cancel the order.

Submitting a cancellation request does not guarantee that the order can be canceled.

Return Authorization

Please contact us before returning any product.

Do not send an item back to an address shown on the package without first receiving instructions from our support team.

The return address, when applicable, may differ from the address shown on the original shipment.

Unauthorized returns may not be eligible for a refund or replacement.

Refunds

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been processed by Veroxa, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times vary by financial institution and are outside our control.

Shipping Costs

Original shipping charges are generally non-refundable unless the refund results from an error for which Veroxa is responsible or otherwise required by applicable law.

If a return is approved for a reason unrelated to a defective, damaged, or incorrect item, return shipping costs may be the customer’s responsibility.

Any applicable return instructions will be provided by our support team.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error, contact us as soon as possible.

We will try to assist if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed once fulfillment has begun.

Please review our Shipping Policy for additional information about incorrect or undeliverable addresses.

Packages Marked as Delivered

If tracking indicates that your order was delivered but you cannot locate the package, please first:

  1. Check around your property and usual delivery locations.
  2. Ask household members or neighbors.
  3. Confirm that the shipping address on your order is correct.
  4. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the circumstances.

A carrier’s delivered status does not automatically qualify an order for a refund, and each case may require review.

Lost Packages

If tracking information suggests that your package may have been lost in transit, please contact us.

We will review the available shipping information and determine the appropriate next steps based on the circumstances.

Refunds to the Original Payment Method

Approved refunds are normally returned to the original payment method.

For security reasons, we generally cannot redirect a refund to another card, account, or payment method.

Contact Us About a Return or Refund

If you believe your order qualifies for a replacement, return, or refund, please contact us through our Contact Us page.

When contacting us, include:

  • Your order number
  • The email address used to place the order
  • A clear explanation of the issue
  • Photos when applicable

Providing complete information helps us review your request more efficiently.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Veroxa — Wear What You Love.