Payment Policy
At Veroxa, we aim to provide a secure and straightforward checkout experience.
This Payment Policy explains how payments are processed when you place an order on our website.
Accepted Payment Methods
The payment methods currently available for your order will be displayed during checkout.
Available payment options may vary depending on your location, currency, device, and the payment services available on our website at the time of purchase.
Please select one of the available payment methods shown at checkout to complete your order.
Payment Currency
Unless otherwise indicated during checkout, prices on Veroxa are displayed and processed in U.S. Dollars (USD).
If your bank account or payment method uses a different currency, your financial institution or payment provider may apply currency conversion rates or additional fees.
Any currency conversion charges imposed by your bank or payment provider are outside Veroxa’s control.
When Will I Be Charged?
Payment is submitted when you complete your purchase at checkout.
Your order will not be considered successfully placed until the payment transaction has been accepted or otherwise authorized by the applicable payment provider.
After a successful order, you should receive an order confirmation using the contact information provided during checkout.
Secure Payments
Payments made through Veroxa are processed using the payment services available through our checkout system.
Sensitive payment information is handled through the applicable payment processing infrastructure rather than being manually processed by our customer support team.
For your security, please never send complete credit or debit card information to us by email, contact form, or social media message.
Payment Authorization
When you place an order, your payment provider may perform an authorization check to confirm that the payment method is valid and sufficient funds or credit are available.
In some cases, a temporary authorization or pending transaction may appear before the payment is fully processed.
The timing and handling of payment authorizations depend on your bank or payment provider.
Payment Declined or Failed
A payment may be declined for several reasons, including:
- Incorrect payment information
- Insufficient funds or available credit
- Billing information that does not match your payment account
- Security restrictions from your bank
- Payment provider verification requirements
- Technical or network issues
If your payment is declined, please check the information entered during checkout or contact your bank or payment provider for assistance.
You may also try another payment method if one is available.
Duplicate or Pending Charges
If you notice what appears to be a duplicate or pending charge, please first check whether one of the transactions is still listed as an authorization or pending transaction.
Banks and payment providers may temporarily display authorization holds that later disappear automatically.
If you believe you have been charged more than once for the same Veroxa order, please contact us with your order number and relevant transaction information.
For security, do not send your full card number or other sensitive payment credentials.
Order Verification
In certain circumstances, an order may require additional verification before it can be processed.
This may occur when payment or order information requires clarification or when additional security checks are necessary.
If additional information is required, we may contact you using the details provided with your order.
Veroxa reserves the right to cancel or decline an order when payment cannot be verified or successfully processed.
Taxes
Applicable sales tax or other required taxes may be calculated and displayed during checkout based on factors such as the order and delivery destination.
Where applicable, the final amount shown during checkout will reflect taxes collected as part of the transaction.
Additional taxes, duties, or import charges imposed by authorities outside the checkout process may apply to certain international orders. Please review our Shipping Policy for additional information.
Discounts and Promotional Codes
When promotional or discount codes are available, applicable terms and restrictions may apply.
Unless otherwise stated, promotional codes:
- Must be entered before completing checkout
- Cannot be redeemed for cash
- May have expiration dates or product restrictions
- May not be combined with other promotions
A discount generally cannot be applied retroactively after an order has been completed unless otherwise stated.
Refunds
Approved refunds are normally issued to the original payment method used for the purchase.
After Veroxa processes an approved refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
For complete information regarding refund eligibility, please review our Returns & Refunds Policy.
Payment Disputes
If you notice a problem with a Veroxa charge or believe there has been an error, please contact us so we can review the issue.
When contacting us about a payment, provide your order number and a description of the issue, but do not send complete card details or other sensitive financial information.
Nothing in this section limits any rights available to you through your financial institution or applicable law.
Contact Us
If you have questions about a payment or charge associated with your Veroxa order, please visit our Contact Us page.
Please include your order number and the email address used to place the order whenever possible.
Veroxa — Wear What You Love.