Shipping Policy

Thank you for shopping with Veroxa. We want you to know what to expect after placing your order.

Because many of our products are made to order, please allow time for both order processing and shipping before your package arrives.

Order Processing

Most orders require approximately 1–3 business days to be processed before shipment.

Processing includes preparing your order, production, quality checks, and packaging.

Business days generally exclude weekends and public holidays.

During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.

Estimated Shipping Times

After your order has been processed and shipped, estimated delivery times are:

United States: approximately 5–7 business days

Canada & International: approximately 14 business days

These are estimated shipping times and are not guaranteed delivery dates.

Your actual delivery time may vary depending on your destination, carrier operations, weather conditions, customs processing, holidays, or other circumstances outside our control.

Estimated Total Delivery Time

Your estimated total delivery time consists of:

Processing Time + Shipping Time = Estimated Delivery Time

For example, an order shipped within the United States generally requires the processing period before the estimated 5–7 business-day shipping period begins.

Please keep this in mind when ordering products for holidays, birthdays, events, or other time-sensitive occasions.

Order Tracking

When tracking information is available, it may be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your shipping confirmation is issued. Carriers may not scan or update a package immediately after a shipping label is created.

Multiple Packages

Depending on the products in your order and where they are fulfilled, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

Receiving one package does not necessarily mean that the remaining items in your order have been forgotten.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country

If you notice an error after placing your order, please contact us as soon as possible.

We will try to assist if the order has not yet entered fulfillment or shipped, but we cannot guarantee that an address can be changed after an order has been submitted for processing.

Incorrect or Incomplete Addresses

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be sent again.

Veroxa is not responsible for delivery problems caused by incorrect or incomplete shipping information provided during checkout.

Delayed Shipments

Occasionally, packages may experience delays after leaving the fulfillment facility.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Holiday shipping volume
  • Transportation disruptions
  • Customs processing
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

A delay does not necessarily mean that a package has been lost.

If your tracking information has not updated for an extended period, please contact us and provide your order number.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so we can review the available shipment information.

We may ask you to confirm your shipping address or provide additional information before we can investigate the issue.

Each case will be reviewed based on the tracking information and circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

  1. Check around your property, mailbox, porch, garage, or other possible delivery locations.
  2. Ask household members or neighbors whether they accepted the package.
  3. Verify that the shipping address on your order is correct.
  4. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and provide your order number and tracking information so we can review the situation.

International Orders & Customs

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

When applicable, these charges are determined by local authorities and are separate from the product and shipping charges collected by Veroxa unless otherwise stated during checkout.

Customers are responsible for understanding any applicable import requirements or charges in their destination country.

Customs processing may also cause additional delivery delays.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem

Our support team will review the information and help determine the appropriate resolution.

Please see our Returns & Refunds Policy for additional information.

Delivery Estimates

All processing and shipping times provided on this page are estimates.

We cannot guarantee a specific arrival date because delivery may be affected by circumstances outside our reasonable control after a package has been handed to the shipping carrier.

Need Help With Your Shipment?

If you have questions about an order or shipment, please contact us through our Contact Us page.

When contacting us, please include your order number and the email address used to place your order so we can assist you more efficiently.

Veroxa — Wear What You Love.