Frequently Asked Questions
Find answers to common questions about shopping at Veroxa, including orders, products, sizing, shipping, and returns.
Orders & Products
How do I place an order?
Choose the product you love, select your preferred size, color, and other available options, then click Add to Cart. Review your order and proceed through checkout to complete your purchase.
Are Veroxa products made to order?
Many of our products are made to order. This means your item is prepared after your order is placed rather than being produced and stored in large quantities in advance.
Because of this, orders may require processing time before they are shipped.
Will the product look exactly like the image?
We do our best to display product images and colors as accurately as possible. However, actual colors may vary slightly depending on your screen settings, garment color, printing process, and other production factors.
The size and placement of printed designs may also vary slightly between garment sizes.
How do I choose the right size?
Please check the Size Guide and the sizing information provided on the product page before ordering.
For the best fit, we recommend comparing the measurements in our size chart with a similar garment you already own.
Order Changes & Cancellations
Can I change or cancel my order?
Because many Veroxa products are made to order, production may begin shortly after an order is placed.
If you need to change or cancel your order, contact us as soon as possible. We will review the status of your order and let you know whether a change or cancellation is still possible.
Once an order has entered production, we may be unable to modify or cancel it.
Can I change my shipping address?
If your order has not yet entered production or been shipped, contact us as soon as possible with your order number and the correct shipping address.
We cannot guarantee that an address can be changed after an order has been submitted for fulfillment or shipped.
Shipping & Delivery
How long does it take to receive my order?
Because many of our products are made to order, your total delivery time consists of two stages:
Processing time + Shipping time = Estimated delivery time
Processing time is the time required to prepare your order before shipment. Shipping time begins once the package has been handed over to the carrier.
Please see our Shipping Policy for current processing and estimated delivery information.
How can I track my order?
When tracking information becomes available, it may be sent to the email address used when placing your order.
You can use the tracking information provided to follow the progress of your shipment.
Why isn’t my tracking information updating?
Tracking information may take some time to update after a shipping label is created or after a package is handed to the carrier.
If there has been no tracking update for an extended period, please contact us with your order number so we can help review the shipment.
What happens if I entered the wrong shipping address?
Please contact us immediately.
If the order has not yet been processed or shipped, we may be able to update the address. Once an order has shipped, we cannot guarantee that the carrier will be able to redirect it.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Returns, Refunds & Order Issues
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible and include:
- Your order number
- A description of the problem
- Clear photos showing the item and the issue
Our support team will review the information and help determine the appropriate resolution.
Can I return an item if I ordered the wrong size?
Because many products are made specifically for each order, return eligibility may differ from that of mass-produced inventory.
Please review our Returns & Refunds Policy before purchasing and check the Size Guide carefully when selecting your size.
When will I receive my refund?
If a refund is approved, it will be issued according to our Returns & Refunds Policy.
After a refund is processed, your bank or payment provider may require additional time before the funds appear in your account.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and the payment services currently available on our website.
Is my payment information secure?
We use established payment processing services to handle transactions. Payment information is processed through the payment options available at checkout.
For additional information, please review our Payment Policy and Privacy Policy.
Need More Help?
Can’t find the answer you’re looking for?
Visit our Contact Us page and send us a message. When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Veroxa — Wear What You Love.